Terms & Conditions of sale

These Terms & Conditions of sale apply to the purchase of the FELCO 2 Special Edition 75th Anniversary pruning shears made on the FELCO SA (FELCO or us) website (the Site), which is dedicated to it, by customers (the Purchaser or you).

This website is operated by FELCO SA, which is also the seller:

FELCO SA
Rue des Mélèzes 4
CH-2206 Les Geneveys-sur-Coffrane

Telephone: +41 32 858 14 66
E-mail: eshop@felco.com

Please read these Terms & Conditions before placing your order. Your order is subject to the Terms & Conditions of sale in force at the time you order a product.

The offers on the Site are intended for professionals and consumers who buy for their own needs as end users, and exclude purchases intended for resale.

Ordering products

Representation of products. The online offer of the FELCO 2 Special Edition 75th Anniversary product is only valid as long as it is visible on the Site and while stocks last. We will make every effort to ensure that the product offered for sale on the Site is represented as accurately as possible. However, your perception of the photographic representation of the product may not exactly match the product itself. Illustrations, drawings and descriptions contained on the Site, in brochures and catalogues, as well as measure and weight information are to be considered as approximate.

Contract. The sale contract is agreed when, after entering an order and making your payment, we confirm its acceptance by e-mail. The order confirmation lists all the products and confirms the quantity to be delivered. In the event of an error in the prices displayed, we reserve the right to cancel the sale contract. You should save the confirmation e-mail, including these Terms & Conditions of sale in force at the time of the order, as proof of purchase of the products.

Quantity. We are selling the product in limited quantities, at only five (5) items per purchaser. We reserve the right to refuse the order when the quantities ordered exceed these requirements.

Price

Price. The price of a product is the amount including VAT in Swiss francs, euros and US dollars shown on the Site.

Delivery costs. Delivery costs are included in the price. Delivery will be made at the door of the building and using the carrier chosen by FELCO SA.

Right of return. You have a period of fifteen (15) days after receiving the product to notify us of your wish to return the product. You must pay return shipping costs. To accept the return and issue the refund, the product must be shipped in its original packaging, accompanied by all its information leaflets, and must be unused.

Payment

You are required to pay using the electronic payment methods available on the Site. Payment by invoice or bank transfer is specifically excluded.

Payment must be made before the products are delivered. If the electronic payment method service or the card issuer does not authorise payment, we cannot confirm the order nor deliver the product. We do not charge additional fees for credit card payments; however, the payment service or your credit card issuer may charge other fees.

Delivery

The estimated delivery date will be shown on the Site for each product or in the order confirmation e-mail. We cannot guarantee delivery on a fixed date. If we are unable to deliver the product within thirty (30) days after confirming your order, you may cancel the order without charge and we will refund the full purchase price.

The delivery address is the information you provide when you place your order. The products are only delivered to one address and if the delivery address is wrong, subsequent delivery costs will be charged to the customer.

The transfer of risk takes place at the time the product is delivered.

Checking the order and acceptance

You must check the products immediately after delivery. A written complaint must be made within fifteen (15) days if a delivery does not match the order. Otherwise the products delivered are deemed to be accepted. Products are also deemed to be accepted if you use the products purchased.

Defects warranty

Defects warranty. FELCO guarantees to the end purchaser that the product existing at the time of purchase is free from material and manufacturing defects subject to the conditions and limitations set out below, apart from blades, anvil blades, springs and other wear parts for which all guarantees are excluded. As this is a new technology for which application requires manual handling, a feature making it unique, the Water Transfer coating is also excluded from any form of guarantee.

Guarantee period. FELCO guarantees the absence of defects for a period of twenty-four (24) months following the purchase date of the product, apart from blades, anvil blades, springs and other wear parts. The guarantee period is limited to twenty-four (24) months. No claim may be made after that time. Repair or replacement of the defective product or parts shall not interrupt or cause a new guarantee period or extension of guarantee to apply to the product or parts replaced.

Complaint procedure. A complaint about defects must be made by e-mail to: eshop@felco.com or by using the contact form on the website and must contain the following information: product type, description of the defect, invoice or order confirmation number; as applicable, we reserve the right to request photos of the product at a later date, particularly the defect. FELCO will examine the product about which a complaint is made and will notify the Purchaser whether it accepts the defect; if so, it will also inform the Purchaser whether it will repair or replace the product. Unless otherwise instructed by us, you must send back or return the product to the following address: FELCO SA, Rue des Mélèzes 4, 2206 Les Geneveys-sur-Coffrane, Switzerland.

Delivery costs. You are responsible for paying delivery costs for the defective product returned. Unless otherwise instructed by us, you must send back or return the product to the following address: FELCO SA, Rue des Mélèzes 4, 2206 Les Geneveys-sur-Coffrane, Switzerland.

Cover under the guarantee. FELCO agrees that it shall, at its discretion, repair or replace the defective product or parts necessary to remedy the material or manufacturing defect if the defect is accepted by FELCO after inspection. The guarantee shall cover the labour costs incurred to repair the product or replace defective parts. No price reduction or refund of the purchase price of the product may be claimed.

This warranty does not apply:

  • in the event of abnormal, inappropriate or non-compliant use of the product, improper treatment, work on the product, improper transport or storage;
  • in the event of failure to maintain and service in accordance with the instructions described in the product’s user manual;
  • in the event of incorrect work, repair or maintenance, including the use of non-original parts or accessories;
  • in the event of corrosion of the metal parts of the product resulting from improper use, lack of maintenance, exposure to moisture or chemical or corrosive substances;
  • in the event of the use of parts or accessories from another source or when the product sold has been adapted or modified;
  • in the event of total or partial destruction of the product that is not due to a defect or in the event of damage resulting from an accident, natural disaster or fire;
  • in case of force majeure.

Link to other commercial guarantees. This defects warranty applies independently of any manufacturer’s warranty granted by FELCO.

Purchaser’s Warranties

The Purchaser warrants being entitled to enter into binding contracts and being at least 18 years of age.

The Purchaser warrants buying the products for their own needs and not for the purpose of reselling them.

Data protection and Terms & Conditions for using the Site

The Purchaser warrants having read and accepting both the Privacy Policy and Terms & Conditions for using the Site, being the MyFelco portal.

The personal data sent at the time of payment are not stored in the Site’s system. These data are collected, stored and processed solely by the electronic payment service provider. You undertake to read the payment service provider’s privacy policy and any relevant information available on the Site.

Force majeure, assignment

Any event of any kind whatsoever beyond our control, including, but not limited to, serious accidents, strikes, fire, war, pandemics or epidemics, embargoes, government injunctions or restrictions, that is likely to delay or hinder the fulfilment of the contract constitutes a cause for suspending the obligations contained therein.

The Purchaser may not assign the sale contract to a third party. FELCO may assign the sale contract or one of the rights or obligations under this contract to any company in the FELCO Group.

Applicable law and jurisdiction

These general Terms & Conditions of sale shall be interpreted and implemented in accordance with Swiss law, to the exclusion of Swiss private international law and the United Nations Convention on Contracts for the International Sale of Goods.

The place of jurisdiction is the competent court in Neuchâtel, unless the customer is a consumer, in which case the customer may also institute proceeding before the Swiss courts at their place of domicile.

Amendments and original version

These Terms and & Conditions of Sale may be amended at any time.

In the event of any differences in interpretation between the French language version and the English language version, only the French version shall prevail.